Skip to main content

I cannot login to my Premium account. What should I do?

Andrei Zakhareuski avatar
Written by Andrei Zakhareuski
Updated over 3 years ago
  1. In the top right, locate "Premium Login".

  2. Enter you username and password. Make sure you use the same e-mail address and password that you used to sign up for G1 Premium. 

Here's a quick video:

On mobile:

  1. Locate and tap the "hamburger" menu in the top right.

  2. Tap the "Already a Premium member?" link

Possible causes:

Wrong e-mail address: If you have several e-mail addresses and are not sure which one you used, try to find the confirmation e-mail from us with the sign-up payment details. 

Wrong password: If you have forgotten your password, try to reset it on the sign-in page. 

If neither of these suggestions helps, contact our support for further assistance.

Did this answer your question?